We use a salon booking system that requires a deposit to secure your appointment. A 50% deposit is placed on your account to ensure your slot is reserved and will not be automatically cancelled via the booking system or booked by someone else. There are a few easy ways to pay your deposit:

1. Secure payment link - When you book, you’ll receive an SMS with your appointment details, deposit amount, and a secure payment link. Simply click the link to pay.
2. In-salon payment - If you prefer, you can pay your deposit when booking in person, or pop in at least a week before your appointment.
3. Account credit - You can leave a deposit on your account to cover future bookings.

Please contact us by phone as soon as possible if you need to cancel or change your appointment. We kindly ask for at least 48 hours’ notice for any amendments.
We understand that unexpected situations can arise outside of your control, and in these cases, we will always aim to be as patient and accommodating as possible. Where appropriate, we can retain your deposit on your account for you to use when rebooking. Appointments cancelled with less than 48 hours’ notice will result in the loss of your deposit. Failure to attend your appointment without notice may result in the full service cost being charged. Repeated instances will result us taking full payment for your service upon booking each time, and we reserve the right to remove your booking online capabilities.

When using our online booking system, please take a moment to carefully read the details of each service before confirming your appointment. Some treatments are designed as part of a package and may require multiple services to be selected, while others will prompt you to add additional elements (such as cut and finishes) to ensure the correct time is allocated. Booking the right combination of services helps us deliver the best possible result and keeps your appointment running smoothly.

To help you get the most from your booking experience:
- Read each service description carefully to ensure it matches what you’re looking for
- Follow any prompts to add required or recommended services
- Allow enough time by selecting all relevant elements of your appointment
- If you’re unsure, we’re always happy to advise before you book

We aim to make online booking as simple and flexible as possible, while still giving you full control over your choices. As our salon does not operate on a commission basis, you are free to choose the stylist and price point that best suits you, with complete confidence that you’ll receive the same high standard of care. 

Before booking any colouring service, you must attend a complimentary in-salon consultation so we can carry out a colour patch test. We will be unable to proceed with any colouring service until this has been completed. If an appointment is booked without a valid patch test, it will be cancelled and the deposit retained. Please ensure all booking questions are answered accurately to avoid this. This is for your safety.

Our online booking system allows you to book appointments with more than one stylist if your service requires it or if you would prefer different specialists for different parts of your visit. This can be useful for services such as colour with one stylist and cutting or finishing with another. 

Things to keep in mind:
- The system will automatically coordinate timings to ensure your services run smoothly between stylists
- Some services are designed to be completed by certain stylist capabilities and may not be bookable online
- If availability is limited, the system may suggest the closest matching times or alternative stylists
- If you’re unsure which stylist or combination to choose, we’re always happy to help guide you before booking

We aim to make your visit seamless and personalised, so you can build an appointment that suits your preferences while ensuring the best possible results. We also reserve the right to allocate your appointment across multiple team members if required, or to recommend a stylist whose specialism we feel is best suited to your service.

To ensure a comfortable, professional, and enjoyable experience for all clients and team members, we kindly ask that the following guidelines are respected. We maintain a positive, welcoming environment. Any inappropriate, abusive, or disrespectful behaviour towards staff or other clients will not be tolerated. Please arrive on time for your appointment. Late arrivals may result in reduced service time or rescheduling. Please keep phone use considerate of others and avoid loud calls within the salon. For safety and comfort, children should be supervised at all times. Please inform us of any allergies, sensitivities, or medical conditions that may affect your service. We reserve the right to refuse service or cancel future appointments if these guidelines are not followed.